Terms & Conditions

/Terms & Conditions
Terms & Conditions2019-02-25T16:12:43+00:00


This website is operated by Fashion On Screen Plc. From time to time, the company may offer tickets to its events and in such cases the following terms and conditions shall apply.


The price of the ticket shall be the price set at the time we accept your booking, inclusive of any applicable taxes but exclusive of any booking fee and collection or delivery fee. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the venue reserves the right to provide alternative seats to those specified on the tickets.

Tickets will only be delivered to the billing address of the debit/credit card holder unless we specifically offer you the facility for tickets to be sent to an alternative address. Where tickets are collected in person at the venue’s box office, the cardholder must present the credit/debit card used to make the booking. In the case of e-tickets customers must ensure they bring proof of purchase and ID.

Please check your tickets carefully on receipt and contact us immediately if there is a mistake. We reserve the right to provide alternative seats of no less value to those specified on the ticket if the staging of the event reasonably requires a relocation.

Discounts and special offers are subject to availability. Where a concession is claimed, proof of identity and concession entitlement will be required.

Refunds and Exchanges

Tickets may not be exchanged or refunded except in the case of a cancelled performance.  In the case of a cancellation only the face value of your ticket is refundable. In any event, personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk and not refundable by us.

We can accept tickets for resale but we will only attempt to resell them once a show is sold out and cannot guarantee that they will be resold. An administration charge of £5 per ticket will be made for each ticket successfully resold.

Tickets may only be purchased from the FOS website or one of our authorised agents. We reserve the right to refuse to sell tickets to anyone we believe to be purchasing for the purposes of resale. Unless given express permission by us, tickets may not be resold or transferred for profit or commercial gain. To do so will render tickets void and the holder will be refused entry. Any ticket in breach of these terms and conditions shall be void.

At the venue

The management reserves the right to refuse ticket holders admission to the venue in reasonable circumstances including for health and safety, licensing reasons or where a ticket is void. The management also reserves the right to request ticket holders leave the venue at any point on reasonable grounds and may take any appropriate action to enforce this right.

At the venue’s discretion, changes may be made to the advertised programme owing to circumstances beyond our reasonable control.

We are not liable for any loss, theft or damage of your personal belongings, other than that caused as a result of our negligence.

FOS will not admit a customer into a film screening who does not look the correct age for the film certification. We lawfully reserve the right to challenge a customer on this issue and may ask for ID with proof of age (we will accept a copy of a birth certificate, passport or bus pass that displays a date of birth). No refunds will be given to those refused admittance.

The use of cameras, recording equipment and mobile phones is not permitted in the venue.

Ticket-holders consent to their being filmed and photographed for publicity and broadcast purposes.

Data Protection

We would like to keep you informed of future events at FOS and in accordance with the Data Protection Act, we will ask your consent to do this. If you wish to be removed from our marketing list, you may contact us at any time.

In order to process your booking, the FOS Box Office will ask for and store your name, address, telephone number, and e-mail address.

We will not pass on your details to third parties without your consent.

You can check the information we hold about you by contacting us and if you find any inaccuracies we will delete or correct them accordingly.

Terms relating to the sale of FOS Club Membership only

Right to cancel: You have the right to cancel your club membership within 14 days of purchase without giving any reason providing that no member benefits have been used. The cancellation period will expire after 14 days from the date of purchase. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can e-mail info@fashiononscreen.com  or you can write to The Managing Director, FOS, The Clubhouse, 8 St. James’s Square, St. James’s, London, SW1Y 4JU, United Kingdom. To meet the cancellation deadline, please send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


The laws of England and Wales govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of FOS Limited to enforce any of the provisions set out in these Terms and Conditions and any agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Fashion on Screen Limited.

Social Media Competition Rules

1. FOS competitions are open only to residents of Great Britain aged 18 and over as at the time of the competition opening. Employees of FOS, its affiliates or participating companies are not eligible to enter. Failure to comply with any part of this clause will disqualify the respective entry from the competition. 2.  All entries must be received by the the closing date stated on the competition (UK time).
 3. Only one entry per person per prize draw competition will be accepted.
 4. Each entrant shall enter the prize draw via the social media channel specified only, in the way of retweeting and following and/or another response (depending on the competition entry requirements).  Obscene or inappropriate entries will not be accepted and FOS reserve the right to reject any entries for any reason at its sole discretion.
 5. The winner will be selected at random shortly after the competition close date and announced on the same day.
 6. These rules apply to all twitter competitions run by FOS. 
 7. The promoter will not be liable for any failure of receipt of entries. The promoter takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
 8. To the extent permitted by applicable law, the promoter’s liability under or in connection with the prize draw competition or these terms and conditions shall be limited to the value of the prize in question.
 9. To the extent permitted by applicable law, the promoter shall not be liable under or in connection with these terms and conditions, the prize draw competition or any prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
 10. Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.
 11. In the event of unforeseen circumstances beyond the promoter’s reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the prize draw competition or these terms and conditions, either in whole or in part, with or without notice.
 12. The promoter’s decision is final. No correspondence will be entered into.
 13. The winner’s twitter username will be used to notify the winners.
 14. Copyright in all entries shall be owned by the promoter.
 15. These terms and conditions and the competition prize draw are governed by English law and subject to the non-exclusive jurisdiction of the English courts.
 16. Promoter: FOS, The Clubhouse, 8 St. James’s Square, St. James’s, London, SW1Y 4JU, United Kingdom

Notification of Changes

Fashion On Screen Plc reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

We may periodically update our privacy policy. We will notify users about significant changes in the way we treat personal information by placing a notice on the Fashion On Screen Plc website.

These terms and conditions form part of the agreement between yourself and Fashion On Screen Plc. Your accessing of this website and/or undertaking of a booking or agreement indicates your understanding, agreement to and acceptance, of the Terms and Conditions contained herein.


Communication Address:
Fashion On Screen Plc
The Clubhouse
8 St. James’s Square
St. James’s
United Kingdom

Fashion On Screen Plc, Reg number 11111446
Registered Office:
The Clubhouse
8 St. James’s Square
London SW1Y 4JU
United Kingdom